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Privacy Policy

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Did something go wrong? Let us know how we can help. The NHTSA Automated Vehicle Complaint Form can be found <a href="https://www.nhtsa.gov/report-a-safety-problem#/automated-vehicle/automated-vehicle-information">here</a>.

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Here are some frequently asked questions

To join the waitlist, get the Zoox app and create your account. After that, you&rsquo;ll receive a survey by email. We strongly recommend that you complete it to help us get you ready to ride.

How do I get on the waitlist to ride with Zoox in San Francisco?

Check the app. If you&rsquo;re on the waitlist, the app will say your access to San Francisco rides is coming soon.

How can I confirm that I’m on the waitlist to ride in San Francisco?

We'll notify you by email, and you'll be able to use the app to request a ride in the Zoox San Francisco service area. If you&rsquo;re ready to ride, but aren&rsquo;t in the service area, the app will say that you can request a ride in San Francisco.

How will I know when I’m ready to ride in San Francisco?

To begin, we&rsquo;re opening access to riders who are located near the San Francisco service area. We&rsquo;re grateful for your interest, and we&rsquo;re working to get more riders off the waitlist soon!

When can I expect to get off the waitlist?

<ul>
<li dir="ltr">Riders must be at least 8 years old, and the person hailing the ride must be 18 or over</li>
<li>No more than 4 riders are allowed in the robotaxi at a time</li>
<li>Do not carry weapons&nbsp;</li>
<li>Do not smoke, vape, or sell or consume drugs</li>
<li>Riders must remain seated and wear seatbelts at all times during the ride</li>
<li>Food and non-alcoholic drinks are permitted</li>
<li>Trained service dogs are welcome</li>
<li>Unfortunately, we can&rsquo;t accommodate pets or emotional support animals</li>
<li style="font-weight: 400;" aria-level="1">We recommend that riders under 4&rsquo;9&rdquo; in height use a booster seat</li>
<li style="font-weight: 400;" aria-level="1">Riders under 4&rsquo;1&rdquo; in height should use a high-back booster seat</li>
<li>See Zoox Inc.&rsquo;s <a href="https://zoox.com/terms-of-service" target="_blank" rel="noopener">Terms of Service</a> for the full Code of Conduct</li>
</ul>

What are the rules for using a Zoox robotaxi?

In Las Vegas, visit us at the Resorts World Las Vegas casino entrance. In San Francisco, visit us at the Zoox Rider Lounge at 301 Sutter St.

The Zoox app isn't available for my device. How can I take a ride?

Zoox uses interior cameras and microphones in its vehicles to help ensure the safety and comfort of your ride. The cameras record the entirety of your ride. We may also use artificial intelligence and machine learning to help operate our services.
Zoox’s interior microphones are active when you speak with Zoox Support. To comply with regulations, Zoox records conversations with Zoox Support. Zoox may also use interior microphones to monitor for acoustic signatures indicating a comfort or safety issue within the vehicle. Zoox does not save recordings related to this monitoring. Other than conversations with Zoox Support, the interior microphones do not record your ride.

Does Zoox use interior cameras and microphones?

From inside the robotaxi, doors can be opened and closed during pickup or drop-off using the touchscreen.
You can press the Help icon on the touchscreen or the overhead Emergency Call Button to connect to Zoox Support. You can also call or text 1-888-477-5055.
If necessary, Emergency Door Handles are next to each row of seats at opposite corners of the vehicle. To open a door in an emergency, pull the handle with your left hand and push the door closest to the handle with your right hand.

If I’m inside the robotaxi, how can I open the doors?

Yes. The robotaxi won&rsquo;t move until all riders are wearing their seatbelts. Please stay seated and buckled at all times, even when the robotaxi isn&rsquo;t moving.&nbsp;

Do I have to wear a seatbelt?

Use the touchscreen to close the doors. Make sure everyone is seated and buckled, then press the start ride button on the touchscreen.&nbsp;

How do I start my ride?

Call 911 if there is a life-threatening emergency. For non-life-threatening emergencies, contact Zoox Support using one of the methods below:&nbsp;
<ul>
<li>Press the Help button in the app or on the touchscreen at your seat</li>
<li>Press the Emergency Call Button (labeled with the braille word &ldquo;Emerg&rdquo; on the button) located above your seat</li>
<li>Call or text 1-888-477-5055</li>
</ul>

How can I get help?

<ul>
<li class="p1">Anytime you need help</li>
<li class="p1">If the robotaxi is in a non-life-threatening collision</li>
<li class="p1">If the robotaxi stops unexpectedly</li>
<li class="p1">If the robotaxi isn&rsquo;t moving for an unusual amount of time</li>
<li class="p1">If you notice unusual robotaxi behavior or if the robotaxi almost made contact with someone or something&nbsp;</li>
<li class="p1">If you feel sick</li>
<li class="p1">If you need assistance opening the doors, closing the doors, or starting the ride</li>
</ul>

When should I contact Zoox Support?

Press the Emergency Call Button overhead. This will connect you to Zoox Support, who can pull the robotaxi over to a safe place.
You can also call or text Zoox Support at 1-888-477-5055.

How do I stop the Zoox robotaxi in an emergency?

Call 911 for medical problems, injuries, or if there&rsquo;s a life-threatening emergency.

When should I call 911 instead of contacting Zoox Support?

Tap the Chime button, and your Zoox will light up and play audio so you can identify it easily. Additionally, the app will show the license plate of your Zoox. To choose a light and audio theme for your Zoox, tap the gear icon on the robotaxi image in the app once you&rsquo;ve been matched with a Zoox for your ride.

If I see more than one Zoox at my pickup location, how do I identify which Zoox is mine?

Our robotaxi manual is a great resource for curious riders. <a href="https://zoox.com/common/files/global-202608-zoox-rider-manual.pdf" target="_blank" rel="noopener">Read it here</a><a href="https://zoox.com/assets/1757364773-global-202509-zoox-rider-manual-pdf.pdf"></a>.&nbsp;

Where can I learn more about the Zoox robotaxi?

Trained service dogs are welcome. Unfortunately, we can&rsquo;t accommodate pets or emotional support animals. For safety, we ask that you keep your service dog on the floor during the ride. Alternatively, you may want to bring a dog seatbelt attachment to use with the robotaxi&rsquo;s seatbelt buckle.

Can I bring my service animal?

Reach out to the Nevada Transportation Authority via email at <a href="mailto:nta@nta.nv.gov">nta@nta.nv.gov</a> or call them at 702-486-3303.

How can I contact the Nevada Transportation Authority?

Zoox's vehicle operators follow the Zoox Intoxicating Substance Policy. To make a complaint about a suspected violation of the policy, please contact <a href="mailto:support@zoox.com">support@zoox.com</a>.

Does Zoox have an Intoxicating Substance Policy for its vehicle operators?

Explore more from Zoox

Our commitment to safety is paramount. Learn more about the work we&rsquo;re doing to make journeys more secure.&nbsp;

Safety

We&rsquo;re not doing this alone. Visit our Community page to learn how we&rsquo;re collaborating with localities and building connections with our neighbors.&nbsp;&nbsp;

Community

We&rsquo;ve worked hard to ensure that our robotaxis safely and efficiently share the road with emergency service providers. Learn more about our collaboration with first responders here.&nbsp;

First responders

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Fill out the form&mdash;required fields marked with an asterisk (*). We&rsquo;re eager to hear your thoughts and make things better together.

Zoox: Get Support | Autonomous Robotaxi | Ride-Hailing Service