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Here are some frequently asked questions

<ul>
<li dir="ltr">Riders must be at least 13 years old, and the person hailing the ride must be 18 or over</li>
<li>No more than 4 riders are allowed in the robotaxi at a time</li>
<li>Do not carry weapons&nbsp;</li>
<li>Do not smoke, vape, carry or consume alcohol, or sell or consume drugs&nbsp;</li>
<li>Riders must wear seatbelts</li>
<li>Food and non-alcoholic drinks are permitted</li>
<li>Trained service dogs are welcome</li>
<li>Unfortunately, we can&rsquo;t accommodate pets or emotional support animals</li>
<li style="font-weight: 400;" aria-level="1">We recommend that riders under 4&rsquo;9&rdquo; in height use a booster seat</li>
<li style="font-weight: 400;" aria-level="1">Riders under 4&rsquo;1&rdquo; in height should use a high-back booster seat</li>
<li>See Zoox Inc.&rsquo;s <a href="https://zoox.com/5t8j2l6r9n4x7p2w5q8x3v6n1b4y7t2z-5h8j" target="_blank" rel="noopener">Terms of Service</a> for the full Code of Conduct</li>
</ul>

What are the rules for using a Zoox robotaxi?

From inside the robotaxi, doors can be opened and closed during pickup or drop-off using the touchscreen.
You can also press the Help icon on the touchscreen or the overhead Emergency Call Button to connect to Zoox Support. You can also call or text 1-888-477-5055.
If you need to open the doors in an emergency and the above methods do not work, you can use the Emergency Door Handle on the far left of each seat row between the side seat panel and the window. Simultaneously, pull up the handle with your left hand and push the door closest to the handle with your right hand.

If I’m inside the robotaxi, how can I open the doors?

Yes. The robotaxi won&rsquo;t move until all riders are wearing their seatbelts. Please stay seated and buckled at all times, even when the robotaxi isn&rsquo;t moving.&nbsp;

Do I have to wear a seat belt?

Use the touchscreen to close the doors. Make sure everyone is seated and buckled, then press the start ride button on the touchscreen.&nbsp;

How do I start my ride?

Call 911 if there is a life-threatening emergency. For non-life-threatening emergencies, contact Zoox Support using one of the methods below:&nbsp;
<ul>
<li>Press the Help button on the touchscreen.</li>
<li>An Emergency Call Button is located above your seat (labeled with the braille word &ldquo;Emerg&rdquo; on the button). Pressing this button will connect you to Zoox Support.</li>
<li>Call or text 1-888-477-5055.</li>
</ul>

How can I get help?

<ul>
<li class="p1">Anytime you need help</li>
<li class="p1">If the robotaxi is in a non-life-threatening collision</li>
<li class="p1">If the robotaxi stops unexpectedly</li>
<li class="p1">If the robotaxi isn&rsquo;t moving for an unusual amount of time</li>
<li class="p1">If you notice unusual robotaxi behavior or if the robotaxi almost made contact with someone or something&nbsp;</li>
<li class="p1">If you feel sick</li>
<li class="p1">If you need assistance opening the doors, closing the doors, or starting the ride</li>
</ul>

When should I contact Zoox Support?

Press the Emergency Call Button overhead. This will connect you to Zoox Support, who can pull the robotaxi over to a safe place.
You can also call or text Zoox Support at 1-888-477-5055.

How do I stop the Zoox robotaxi in an emergency?

Call 911 for medical problems, injuries, or if there&rsquo;s a life-threatening emergency.

When should I call 911 instead of contacting Zoox Support?

Our robotaxi manual is a great resource for curious riders. <a href="https://www.datocms-assets.com/134289/1747858813-rider-manual_web_0519.pdf" target="_blank" rel="noopener">Read it here</a><a href="https://www.datocms-assets.com/134289/1738867802-zoox-rider-manual.pdf"></a>.

Where can I learn more about the Zoox robotaxi?

Trained service dogs are welcome. Unfortunately, we can&rsquo;t accommodate pets or emotional support dogs. For safety, we ask that you keep your service dog on the floor during the ride. You may want to consider bringing a dog seat belt attachment to use with the robotaxi&rsquo;s seat belt buckle.

Can I bring my service animal?

Reach out to the Nevada Transportation Authority via email at <a href="mailto:nta@nta.nv.gov">nta@nta.nv.gov</a> or call them at 702-486-3303.

How can I contact the Nevada Transportation Authority?

Explore more from Zoox

Our commitment to safety is paramount. Learn more about the work we&rsquo;re doing to make journeys more secure.&nbsp;

Safety

We&rsquo;re not doing this alone. Visit our Community page to learn how we&rsquo;re collaborating with localities and building connections with our neighbors.&nbsp;&nbsp;

Community

We&rsquo;ve worked hard to ensure that our robotaxis safely and efficiently share the road with emergency service providers. Learn more about our collaboration with first responders here.&nbsp;

First responders

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