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Privacy Policy

Purpose-built for safety

Safety isn&rsquo;t just a part of what we do. It&rsquo;s why we&rsquo;re here. Every element of Zoox is designed to keep riders and other road users safe.

Building the safest possible ride

Our safety strategy prevents collisions in the first place, and comprehensively protects passengers when they’re unavoidable.

We&rsquo;re constantly monitoring the condition and performance of our vehicles, watching carefully for any potential concerns and ensuring safe operation at all times.&nbsp;

Ensuring safety before your ride even begins

Zoox is continuously monitoring itself for any issues, and we&rsquo;ve designed multiple backup systems for all critical components so our vehicles can operate safely in the event of a failure.

No single point of failure

Zoox protects all riders equally with over 100 safety innovations that don&rsquo;t exist in conventional cars, including seatbelt monitors, an innovative airbag system, and a safety-focused active suspension.

A new bar for safety

Our goal at Zoox is for our robotaxis to be significantly safer than human drivers. Our safety case quantifies how hardware, software, and operations interact to keep rides safe.

What is the Safety Case Framework?

Dive deeper into safety at Zoox with our published reports

An outline of our safety operations before, during, and after a ride, including planning and prevention processes.

Operational safety

A look at how Zoox&rsquo;s innovative design and features come together to deliver safe, smooth rides every time.

Purpose-built for safety

An overview of how autonomous vehicle technology works, and how Zoox sets the bar for safety.

Safety innovation at Zoox

Zoox takes safety performance to a new level

Mission Control monitors fleet health and efficiency, TeleGuidance provides guidance to vehicles, and Zoox Support <a href="/journal/humans-in-the-loop">assists riders in real-time</a>.&nbsp;&nbsp;

Remote support from our team of expert operators

Features like smart seatbelts, advanced crumple zones, and wraparound airbags are proven to improve rider protection.

Designed and tested for safety

Here are some frequently asked questions

Safety is foundational at Zoox. We designed our purpose-built robotaxi with the rider&rsquo;s safety and comfort as the main focus. We&rsquo;ve outlined our approach to safe design and operations in the safety reports linked above. These reports explain unique safety innovations in our robotaxi and how we keep riders safe from the start to the end of each ride. As we go forward, Zoox will raise the bar for safety through continuous learning from operations and customer feedback.

What has Zoox done to ensure my safety?

The robotaxi will come to a stop and alert Zoox. Zoox Support will connect with riders via robotaxi audio (or, if necessary, the rider&rsquo;s phone). Zoox Support will also assist First Responders via robotaxi audio or phone.
In a severe collision, the airbags may deploy. Riders may be prompted to exit the vehicle by Zoox Support or the touchscreens at each seat. Riders should cooperate with First Responders and Zoox Support Team members and remain near the scene.

What happens in the event of a crash?

Zoox has worked closely with first responders to create emergency response capabilities and protocols. The robotaxi is designed to be able to communicate via audio with First Responders outside the vehicle. First Responders can also contact us using the phone number or QR code on the outside of the vehicle.&nbsp;
Zoox has implemented numerous engagement programs for first responder units in all areas where we operate. Zoox has provided law enforcement agencies in our operational areas with copies of our Law Enforcement Interaction Plan, our Emergency Rescue Guide, and our Emergency Rescue Sheet as well as our emergency contact number so they can speak directly with Zoox operations team representatives.

How do you work with emergency responders?

Before a rider gets into one of our vehicles, Zoox conducts a robust safety assurance process to validate that our vehicles are ready for autonomous driving.
Through a formal process, we document, evaluate, and acknowledge potential safety risks in the technical system before Zoox test vehicles drive on public roads.
We also validate Zoox vehicles&rsquo; readiness for launch in each operational area and scope.

What has Zoox done to prove its vehicles are safe to operate on public roads?

Our robotaxi&rsquo;s sensor suite combines cameras, lidar, radar, and more. This provides a 360-degree field of view that allows the driving system to see up to 200 meters away in all directions. The system is designed for safe operation and provides redundant coverage should any individual sensor fail.
To protect other road users, our AI system processes sensor information to predict and chart the safest path for our robotaxi to take.

How does Zoox react around pedestrians, cyclists, and other vulnerable road users?

In case of a rider emergency, a rider can press the Emergency Call Button located above them to connect with a Zoox Support representative immediately.
A rider may request to end their ride and have the robotaxi pull over by pressing the &ldquo;Pull Over&rdquo; button on the touchscreen or by contacting Zoox Support. Zoox Support will be in contact with the riders via the robotaxi audio to confirm the request. The robotaxi will then pull over at the earliest safe opportunity.

What if I have an emergency while riding in a Zoox vehicle?

Zoox validates its vehicles to operate in specific areas and under specific conditions, including weather, daytime, and nighttime conditions.

Do Zoox vehicles operate in all weather and lighting conditions?

All riders must accept Zoox&rsquo;s <a href="https://zoox.com/terms-of-service">Terms of Service</a>. Riders agree that they and any guests will comply with the Code of Conduct, which includes wearing your seatbelt properly at all times during the ride and not tampering with the robotaxi&rsquo;s safety features.

What expectations does Zoox have for me as a rider in their vehicle?

The exemptions relate to controls and equipment that a human driver needs. Zoox is exempt from having features such as a brake pedal and a physical switch to control turn signals and high beam headlights. The robotaxi also doesn’t have standard human driver visibility aids such as windshield wipers, mirrors, sun visors, and a backup camera display. The exemption also allows us to use glass that meets requirements for rider protection but not the optical performance needed for a human driver.

Why is the Zoox robotaxi exempt from Federal Motor Vehicle safety standards?

The robotaxi has a custom sensor cleaning system that clears the rain from the surface of the sensors as needed.

If the robotaxi is exempt from having windshield wipers, how does it see in the rain?

We received an exemption for the design of our airbag warning label. The standard airbag warning label shows where airbags deploy in a conventional car. To provide accurate information to riders, we obtained this exemption so our label can show where the airbags deploy in a Zoox robotaxi.

Can you explain the specific exemption you received for FMVSS 208, “Occupant Crash Protection”?

Zoox encourages riders to report all feedback regarding the behavior of the Zoox robotaxi. During the ride, a rider may provide feedback using the Help button on the touchscreen, by calling Zoox Support, or by using the Emergency Call Button. If the rider wants to report an issue after the ride, they may send an email to <a href="mailto:support@zoox.com">support@zoox.com</a>. Zoox will also incorporate a rider feedback feature on our future mobile app.

Zoox: Safety | Autonomous Robotaxi | Ride-Hailing Service