The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The primary responsibilities include the diagnosis of complex hardware/software-related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing them in the internal knowledge database, and generally being available to support the daily technical operations.
Point of contact for real-time escalation from technicians of fleet issues
Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
Establishing diagnostic procedures to expedite troubleshooting in the future
Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications
Work with Product Managers to capture feedback and Engineering teams to define a suite of tools dedicated to maximizing fleet availability
Work with engineering design to improve tooling and detection of issues
Work to implement effective countermeasures across the fleet
Define/capture required data points to validate issue resolution
Nights/weekends as needed with advanced notice
Minimum of 2-4 years of relevant experience in transportation, aerospace, or autonomous vehicles
Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Engineering or Information Technology
Experience with low/high voltage circuits and how to safely troubleshoot
Understanding of hardware and software systems architecture, communications to support in an operations setting
Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
Self-starter, ability to build relationships across the company
Knowledge of Linux systems, especially as it pertains to networks, filesystems, and devices.
Experience with electric vehicle technology
Experience with remotely supporting vehicle troubleshooting
Hands-on experience with vehicle hardware
Experience with Linux & Python-based programming systems for fleet-level data processing
Experience with software that interfaces with hardware
Familiarity with networking, TCP, and socket programming
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.