The IT Applications group owns and operates a growing number of large and unique applications; we currently have over 100 applications and services to support. Our ServiceNow Architect will own, design, and implement our ServiceNow instance. Additionally, they will work with internal stakeholders and external service implementers (SI) to enable Zoox’s IT Service Management (ITSM) capabilities, from the ground up.


  • Owner and primary evangelist of ServiceNow at Zoox
  • Orchestrate requirements and workstream sessions with the help of SI
  • Propose workflow and process changes regarding ITSM and related services
  • Lead the design of reports and metrics to enable continuous improvement
  • Produce all required documentation to ensure successful operations 
  • Lead a small group of ServiceNow development-focused employees

What you bring to the role

  • Passion for maturing ITSM capabilities to best-in-class
  • Exceptional communication and interpersonal skills


  • 7+ years working with ServiceNow in an architect / design capacity
  • Deep understanding of ServiceNow solutions and implementation strategies 
  • Subject matter expert in many of the modules surrounding ITSM
  • Leadership capabilities; having direct reports, directing contractors, or acting as technical lead
  • ServiceNow Certified System Administrator or related certifications (ITIL V4, CIS-ITSM, etc.) preferred
Vaccine Mandate

Employees working in this position will be required to have received a single dose of the J&J/Janssen COVID-19 vaccine OR have completed the two-dose Pfizer or Moderna vaccine series. In addition, employees will be required to receive a COVID-19 booster vaccine by the earlier of (1) April 15 or (2) within two months of becoming eligible for the booster vaccine.

Employees will be required to show proof of vaccination status upon receipt of a conditional offer of employment. That offer of employment will be conditioned upon, among other things, an Applicant’s ability to show proof of vaccination status. Please note the Company provides reasonable accommodations in accordance with applicable state, federal, and local laws.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.