This position is part of the IT department at Zoox and belongs to the IT Applications team. Zoox’s Desktop Engineer is responsible for enabling high-quality user support by providing tooling and analytics to our Client Services (Help Desk, Tier I & II) team. Ranging from providing hardware recommendations to packaging and deploying software company wide, the role is multifaceted and ever-evolving. As the company brings new technologies online, the Desktop Engineer will be responsible for enabling Client Services to support users as they adopt new applications and processes. In this role, the employee will be surrounded with exceptional peers and will be exposed to many challenging tasks with opportunities to learn and grow.

Responsibilities

  • Experience with Endpoint Management platforms - Jamf Pro, Microsoft Endpoint Manager (Intune), Canonical’s Landscape (Ubuntu)
  • Ensure Client Services has the tooling they require to support a growing user base
  • Own and improve the endpoint imaging processes for Mac, Windows and Linux
  • Configuration control of kiosk-type machines used by prototyping or manufacturing 
  • Software Portal (application store) administration
  • Responsible for packaging applications to support Client Services
  • Perform operating system upgrades and workstation patching
  • Perform reporting and develop metrics to promote the health of the environment

Qualifications

  • Senior-level experience in Desktop Engineering or endpoint administration 
  • Capable Mac / Windows / Linux administrator with expertise in at least one OS
  • Multiple operations system software packaging and scripting (Bash, PowerShell, Python)
  • A strong sense of shared responsibility and willingness to help others
  • Security focused mindset 
  • 5+ years of related experience

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.


A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.