This position is responsible for leading Zoox’s Client Services team and our client facing services. A successful candidate for this role will have strong time management, strong resource management, and interpersonal and troubleshooting skills. This individual will lead a team of Client Services engineers on day to day operations and projects, ensuring high quality customer service. This role requires the individual to be highly technical and seen as a technical escalation path for the team.

Responsibilities

  • Support of all end-user technology in office
  • Responsible for deployment and maintenance of conference room systems
  • Responsible for installation, implementation, and upgrades of internal systems
  • Ability to prioritize workload, queue, and other assignments
  • User and device ordering, provisioning, and maintenance
  • Working on client-side security projects to improve the security of maintained systems
  • Schedule, manage and direct client service team on a daily basis
  • Develop, enhance and implement client services protocols and procedures

Qualifications

  • 5 years of experience in a similar IT Support /Admin Role
  • Windows OS (7, 10, 2008 Server, 2012 Server), Ubuntu, and strong Mac OS troubleshooting experience
  • Familiarity with VMware ESX, Vcenter, HyperV, and client level virtualization software like VMware Fusion or Parallels
  • Proven skills with Google Apps products
  • Solid understanding around client certificates
  • Experience with Jira / Confluence or similar ticketing and wiki services
  • Experience creating a working KANBAN backlog
  • Strong knowledge of Active Directory & LDAP account administration
  • Able to administer and manage Mobile Device Management solutions
  • Able to deploy system images using Ghost, DeployStudio, FOG, SCCM
  • Experience with creating custom MSI packages as well as Mac packages
  • 1-2 years of Scripting experience (bash, python, batch, perl, etc.)Experience with Single Sign-On providers.
About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.


A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.


A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.