This position is responsible for managing/leading Zoox’s Client Services team and our client facing services. A successful candidate for this role will have strong time management, strong resource management, and interpersonal and troubleshooting skills. This individual will lead a team of Client Services engineers on day to day operations and projects, ensuring high quality customer service. This role requires the individual to be highly technical and seen as a technical escalation path for the team.

Responsibilities

  • Support of all end-user technology in office
  • Responsible for deployment and maintenance of conference room systems
  • Responsible for installation, implementation, and upgrades of internal systems
  • Ability to prioritize workload, queue, and other assignments
  • User and device ordering, provisioning, and maintenance
  • Working on client-side security projects to improve the security of maintained systems
  • Schedule, manage and direct client service team on a daily basis
  • Develop, enhance and implement client services protocols and procedures

Qualifications

  • 5 years of experience in a similar IT Support /Admin Role
  • Windows OS (7, 8.1, 2008 Server, 2012 Server), Ubuntu, and strong Mac OSX troubleshooting experience
  • Familiarity with VMware ESX, Vcenter, HyperV, and client level virtualization software like VMware Fusion or Parallels
  • Proven skills with Google Apps products
  • Solid understanding around client certificates
  • Experience with Jira / Confluence or similar ticketing and wiki services
  • Experience creating a working KANBAN backlog
  • Strong knowledge of Active Directory & LDAP account administration
  • Able to administer and manage Mobile Device Management solutions
  • Able to deploy system images using Ghost, DeployStudio, FOG, SCCM
  • Experience with creating custom MSI packages as well as Mac packages
  • 1-2 years of Scripting experience (bash, python, batch, perl, etc.)Experience with Single Sign-On providers.